December 12, 2000   Peter Urs Bender   108-150 Palmdale Drive   Toronto, ON   M1T 3M7   Dear Peter:   Your powerful presentation to our franchisees on leadership was outstanding!   When you get a group of supervisors like ours together, you want them to come away   energized enough to take your business to a new level. All of us are convinced your   presentation did, indeed, achieve that.   I partciularly appreciated the way in which you tailored your leadership presentation to   meet the needs I expressed to you. In our hectic world, conscious Time Management has   become a necessary factor in running a successful business. And, of course, no business     can prosper without careful attention to customer service.   From all of us a Wee Watch, our thanks for a great energizer of a presentation.   Sincerely,   WEE WATCH DAY CARE SYSTEMS INC.      Terry Fullerton