February 5, 2001   Peter Urs Bender   108-150 Palmdale Drive   Toronto, ON   M1T 3M7   Dear Peter:   I must admit when Susan, my meeting coordinator, mentioned you as our Keynote   Speaker for our 25th Anniversary Conventio, I had never heard of you. Susan checked   out the references your office gave her. They all were outstanding. Now I understand   why.   Your opening Keynote set just the right tone and put the audience into the right mood for     our Convention in Cuba.   Your closing session brought home the points we discussed with our Franchises and   encouraged them to go home and implement all the new ideas they had learned.   The standing ovations you received from my Franchisees and all the positive feedback I   got from all the delegates on this convention proves that when the good word goes   round, it comes around.   In case you have another prospect, which has never heard of you before, feel free to tell   him or her to contact my office or me and I would be very happy to share all the positive   feedback we got.   Wishing you all the best.   Sincerely,   PRACTICAR SYSTEMS INC.   o/a rent-a-wreck      Dave Forseth   President